The office of the Chief Educational Officer, Pudukottai, Tamil Nadu, has bagged the ISO 9001:2008 certification.
- This is said to be the first Education Department office to get the certification.
- The certification is valid for three years.
- The agency would take up annual review on the services of the office for the next three years.
Details of the Assessment:
- Representatives of Max, a Swedish-based agency for ISO, ascertained the performance of employees of the office during the academic year 2014-15 and ascertained their efficiency in service during the start and end of the assessment.
- Service to people,
- system-based management,
- commitment to service,
- decision making on rational grounds,
- design in office,
- uniform clothes for employees on the lines of corporate sector
- above all service to students and teachers were some of the factors which were analyzed.
About ISO 9001:2008:
- ISO 9001:2008 specifies requirements for a quality management system where an organization needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements.
- To get certified the organization should aim to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
- All requirements of ISO 9001:2008 are generic and are intended to be applicable to all organizations, regardless of type, size and product provided.
- Third-party certification bodies provide independent confirmation that organizations meet the requirements of ISO 9001.
Sources: The Hindu, iso.org.